Terms & Conditions
Pricing
All prices shown on our web site EXCLUDE the new rate of UK VAT at 15%
Every effort is made to ensure all of the prices on our website are correct. We are not responsible for any errors that occur. If an error is found before your order is processed we will notify you as soon as we can.
Customers resident out side the European Union
We will not charge VAT/TAX on your order, However please note that you may be liable to pay your own customs taxes on arrival of the goods.
Shipping/Postage Charges
UK Customers: Our aim is to get your order to you as soon as possible. We automatically use the most cost effective shipping method available.
Overseas customers: Please see the Postage Guide for an explaination of how our overseas postage is calculated. Again we will automatically use the most cost effective shipping method. If you wish to be quoted for shipping charges prior to ordering, please email us a list of the parts you need
Refunds
We aim to satisfy all customers. If however we have supplied the incorrect part or the quality is not to your satisfaction, Kindly contact us so that we can arrange to have the part returned for a full refund or replacement.
Cancellations
We can cancel any order upto the point of despatch provided there are no special ordered parts within your order. To cancel special ordered parts may involve a handling charge of 20% as we will be liable for this from our suppliers.
Warranty claims
All parts are guaranteed for 6 months from the date of invoice. Please contact us to advise us the nature of the problem, so that a return can be arranged. All returns must be accompanied with a copy of the original invoice or notification of invoice or customer number.
Returns
Any parts that are being returned must be unused and still in their original packing. Electrical components are non-returnable. Please see our contact details for returns address.
Damaged or missing parts
Any claim for damage or missing parts must be reported within 48 hours of receipt of the parcel.